» Level 1/2 Technical Support

Level 1/2 Technical Support

Level 1 and 2 Support role based in HOBART

If you are an experienced Applications Support, HelpDesk, IT Customer Service person or Low Code Engineer looking for a caring End User Environment work within … then this is the next career role for you. Customer and User Software and Applications Support and some low-level configuration.

Our Client

Small and friendly Team (currently working hybrid from home mixing with on-site office visits (CBD) moving to 4/1 or 3/2 WFH options in the New Year. Lots of experience in the broader Team to learn with and from.

Tech Environment

Cloud based Manage Engine HelpDesk and Ticketing management Software,
MS based Applications (Azure)
Outlook & Office 365 Cloud hosting
Printers / Scanners / other Hardware (occasional)
Solid call rate with quality internal clients and (external) off site Users

Skills Needed

Excellent interpersonal skills
Well-developed communication skills
Strong attention to detail and understanding
Ability to Analyse complex Problems and Information
Solid or good understanding of Azure Enterprise Software Configuration
Skilled at working on or escalating multiple concurrent Project Tickets and tasks
Team-oriented
Ability to remain calm under pressure
Understanding and knowledge on how to create Documentation for Processes and Systems
Some knowledge of relevant Software and Operating Systems e.g. Office365 including MS SQL, MSProject and VISIO
Introductory Programming experience nice to have
Excellent time-management skills
Need 100% Communication Skills, friendly and fun personality

Phone Jeremy King 03 9426 4888 or submit your resume with contact detail and home address to be in the running or resume@interfacerecruitment.com.au

Level 1/2 Technical Support