Level 1/2 Technical Support

Level 1/2 Technical Support

Level 1 and 2 Support role based in HOBART

If you are an experienced Applications Support, HelpDesk, IT Customer Service person or Low Code Engineer looking for a caring End User Environment work within … then this is the next career role for you. Customer and User Software and Applications Support and some low-level configuration.

OUR CLIENT

Small and friendly Team (currently working hybrid from home mixing with on-site office visits (CBD) moving to 4/1 or 3/2 WFH options in the New Year. Lots of experience in the broader Team to learn with and from.

TECH ENVIRONMENT

Cloud based Manage Engine HelpDesk and Ticketing management Software,

MS based Applications (Azure)

Outlook & Office 365 Cloud hosting

Printers / Scanners / other Hardware (occasional)

Solid call rate with quality internal clients and (external) off site Users

SKILLS NEEDED

Excellent interpersonal skills

Well-developed communication skills

Strong attention to detail and understanding

Ability to Analyse complex Problems and Information

Solid or good understanding of Azure Enterprise Software Configuration

Skilled at working on or escalating multiple concurrent Project Tickets and tasks

Team-oriented

Ability to remain calm under pressure

Understanding and knowledge on how to create Documentation for Processes and Systems

Some knowledge of relevant Software and Operating Systems e.g. Office365 including MS SQL, MSProject and VISIO

Introductory Programming experience nice to have

Excellent time-management skills

Need 100% Communication Skills, friendly and fun personality

Phone Jeremy King 03 9426 4888 or submit your resume with contact detail and home address to be in the running or resume@interfacerecruitment.com.au

Apply Now

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or call Jeremy on:

(03) 9426 4888

for a confidential discussion

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